SHP for Agencies™

This survey measures important patient satisfaction indicators specific to Medicare-certified and accredited home care agencies: effective teaching explanation of new privacy laws, patient safety, care planning and more. With this program you will:

• • Celebrate and reward good scores
• • Get instant access to patient comments
• • Track tele-health satisfaction (if applicable)
• • Save time
• • Use patient feedback to improve performance
• • Choose from outsource options (mail out and data entry) to meet your unique needs
• • Benchmark with other agencies
• • Support HIPAA compliance
• • Meet accreditation requirements for JCAHO, ACHC and CHAP
• • Increase referrals

Learn how you can use other SHP programs to retrieve all your home care data (OASIS audits, OBQI/OBQM analysis, Benchmarking, and Reimbursement tools) on one website. Ask us about our Spanish and tele-health survey!

Customer Testimonials

SHP for Hospice™

This survey measures important patient and caregiver satisfaction indicators specific to hospice: effective teaching, pain control, stress management, patient safety and more. With this program you will:

• • Celebrate and reward good scores
• • Get instant access to patient complaints
• • Save time
• • Use patient feedback to improve performance
• • Choose from outsource options to meet your unique needs
• • Benchmark with other hospices
• • Support HIPAA compliance
• • Meet accreditation requirements for JCAHO, ACHC and CHAP
• • Increase referrals if desired

A service that measures and maximizes hospice performance

• • Automates and eases collection and transmission of NHPCO data
• • Benchmarks NHPCO clinical measures more monthly and quarterly
• • Trends and benchmarks other hospice related measures
• • Includes the use of the SHP short-version hospice patient and caregiver satisfaction survey.
• • Results and patient comments are available on the SHP web site daily
• • Prepares instant marketing reports to share with referral sources, boards, etc.

Agencies (Medicare Certified) and Telehealth

This survey measures important patient satisfaction indicators specific to Medicare-certified and accredited home care agencies: effective teaching explanation new privacy laws, patient safety, care planning, and more. {read more}