SHP for Agencies ™ Testimonials

“Thanks to the staff at SHP - very helpful and exciting product.”
Connie Colman
QI Director, Central Vermont Home Health – Barre, VT

“Congratulations on your award! We appreciate the great service that you provide!”
Rebecca Parker
Reimbursement Coordinator, VNA of Crawford County

"All I can say is people who don’t have SHP don’t know how much they are missing!"
Jan Vanburen
Great Lakes Home Health and HME
Jackson, MI

"BJC Home Care has used SHP in conjunction with the Encore Clinical application from Delta Health Technologies. Last year we used the PPS Compare tool to help us with budget projections under the new PPS Model. We are now utilizing the SHP product with its reporting tools to monitor the many facets of OASIS data collection to ensure we are encoding the surveys properly. Further between the SHP and Crystal reports developed in-house we are able to set our Financial results against the projections from last year to ascertain where we are with respect to those projections. This combination of technologies has proven to ensure that we are in compliance, maximizing our revenue, and meeting the needs of our most important customer; the patient."
Don Whalen, R.N., B.S.N., M.A.P.S.
I.S. Manager
BJC Home Care Services

After working to make full use of the real-time SHP OASIS edits, Wendy Blum at Assisted Healthcare Services in Arizona had this to say about her agency's Home Health Compare Outcomes: 'We are looking amazing! We are better on all of the indicators and the same as the reference on just one. This is a tremendous improvement. I went and asked why and how could this have improved? What they said was that after the last few reports of us not doing as well, they went around and told anyone that touches the paperwork or SHP that they need to make the fixes. They felt that there were times were we were not being as timely or just not making the suggested changes. We gave the new responsibility to someone who had more time to really do it and... Viola! Better results. The SHP reports really do work!”
Wendy Blum, Administrator
Assisted Healthcare Services, Scottsdale, AZ

“Thank you very much for the beautiful flowers Terri! You are so thoughtful. I very much enjoyed talking with the Greater Phil. VNA, and I simply told them the truth- that we like your product very much, and that SHP's service is always exceptional.Thank you again for brightening my day!”
Sharon Wood
Quality Liason Supervisor
Connecticut VNA – Wallingford, CT

“Bravo SHP!”
Lex Janiszewski
Executive Director
VNA Services,Hamden, Ct

"I love the new e-mail alerts and am looking forward to attending the 'tour'. Synergy is telling me that I should find out the status of your checking their upgrade to be sure it is compatible with SHP – any iidea when you will be blessing their enhancements – we don’t want to upgrade until you say so. We can not live without YOU!!!"
Margery Harvey-Griffith, MS, RN
Vice President Operations
Boca Home Care, Boca Raton, FL

“Our organization’s performance is in the top category nationwide. SHP’s real-time clinical and financial data help our many agencies maintain and continuously improve this top position.”     
Gary F. Liebscher, President & CEO
Nick Goodrich, IS/CORP Development Director
VNA Tip - Alton, IL

"I used to audit 100% of the SOC and recerts. Now, SHP does most of the work for us, so we don't have to look for a needle in a haystack. We've been able to reduce our audit efforts by 1 1/2 FTE's, so the product paid for itself many times over."
Ann Van Dusen, Vice President Quality Management
Lifetime Care Home Health and Hospice

“I just want to take the time to say thank you for being so proactive and keeping us equipped with the resources we need to manage the business. I am impressed with your progressive approach and appreciate it as an organization. Thank you!”
Christine Dixon, Chief Executive Officer
Visiting Nurse and Community Health, Inc.
Arlington, MA

“We are proud of our stellar outcomes due in no small part to the SHP tools we use every single day to monitor, manage and improve patient care.”
Patty Mulhern, VP of Patient Services
VNS of the Northwest - Seattle, WA

“I just wanted to tell you how pleasant it was working with SHP. We manage four unique healthcare businesses and as you can imagine, we deal with a number of vendors. Everything from your customer service, installation process, and the interface on your software appears to be top notch. Look forward to working with SHP in the future!”
Ash Patel, Manager of Technical Services
American Nursing Care - Milford, OH

“I am so very glad we have your software. That Pay for Performance teleconference the other day made me really appreciate the data that we get from SHP! You guys are really on track!”
Karen Jesulun, Administrator
Arizona Home Care

“I want you to know the new Outcomes analyzer is great. I was able to show the staff the inconsistencies in their OASIS paperwork as well as those patients who had declined. They will now be able to pinpoint where the errors are coming from.”
Margaret Maier, Director of Nurses
Able Health Care - Merrick, NY

“I LOVE the new feature you set up…with the same day alert and the extremely easy access to the info/listing of patients regarding the declines/discrepancies/Adverse Events. You have no idea how much time you saved me this morning with this new ‘toy’. What would take me 30 to 45 minutes took me less than 5 minutes. THANK YOU!!!”
Jane Bittner, QA/PI Coordinator
MeritCare Home Care - Fargo, ND

“Our 15-site organization uses SHP programs across all lines of business…SHP had the vision to produce audits that allow us to catch more errors. The edits are returned to us in real-time.  SHP is the only company that also risk-adjusts its outcomes.  Their customer support is superb. They are responsive and professional and we find their staff to be top notch.”
Catherine Follmer, Corporate Director, Homecare Operations
Catholic Healthcare Partners - Cincinnati, OH

"Some of our outcomes were not as good as we wanted them to be due just to OASIS data issues. Using SHP to provide feedback and education to the staff has been effective and extremely helpful in managing that."
Marie Dooner, QI Manager
VNA Hospice of Monroe County - East Stroudsburg, PA

“We use the SHP OASIS and OBQI Analyzer reports and are very pleased with the information we can receive. We transmit directly to the State but are now sending our data to SHP prior to transmission to identify discrepancies. We can then determine if they are data entry errors or actual changes in condition. The sales representative…has been very helpful.”
Barbara Martin, RN BSN, Director of QA&I
Palmetto Health Home Care - Columbia, SC

“We use SHP for Oasis, outcomes and patient satisfaction and are well pleased with the products and the support”.
Tina R. Scott, Director
Yadkin Valley Home Health - Jonesville, NC 

“We are excited to have SHP on our team. Without I doubt we now have the data to show where we need to improve on our PT care and our documentation. We look forward to showing the nurses exactly how their documentation affects not only our agency but the pt care. I think SHP will help bring us to the next level.”
Donald Lirette, Owner
Bayou Home Care – Houma, LA

“I really love your program, the monthly educational sessions have taught me more than most conferences I have attended. By utilizing your program we have made improvements financially and in our quality data that we would not have been able to do without the help!”
Virginia Davis, Director of Clinical Services
VNA Home Care Services and Hospice – Michigan City, IN

“I just want to take the time to say thank you for being so proactive and keeping us equipped with the resources we need to manage the business.  I am impressed with your progressive approach and appreciate it as an organization.  Thank you!”
Christine Dixon, CEO
Visiting Nurse and Community Health – Arlington, MA

“Comprehensive has integrated SHP into our Case Management Processes over the last two years and we believe that your real time data has resulted in a proactive approach that has impacted our patient outcomes.”
Mary Ryan, Director of Professional Services
Comprehensive Home Care – Fort Lauderdale, FL

“I wanted to tell you how SHP for Agencies has affected us in the past weeks. I have been most concerned about our outcomes and had so much trouble auditing and finding the problems. We knew our patients did not decline but our numbers didn’t support that. Our eyes are now opened to our inter-rater reliability problem and we are addressing it on a daily basis as we see our errors from OASIS to OASIS assessments and the OBQI declines. Finally, I feel we have an honest way to improve our numbers. Yesterday I attended our Wisconsin Rural Cooperative Home Care meeting and I was singing SHP’s praises and the group would like information posted to our list-serve. Much thanks!"
Jan Slusser, RN/Administrator
CHN Home Care and Lifeline – Berlin, WI

“I think it is fair to say that, ‘We love you guys!’ We are all still very excited about your product, and I think that means a lot these days. There are many products that sound good up front and then turn out to be disappointing. SHP is not one of those products! Thanks for your response and I will let the others know also.”
Dennis Black, RN, QI Manager
Optimal Health Services – Franklin Lakes - NJ

“Personally, I was really impressed with the alerts. I intentionally put in some oddball stuff and the system caught every one of them. I'm hoping this will force folks who like to wait around until the lock date to evaluate the surveys to get up off their pens and move a bit faster.  You practically tell them what to do.”
Don Whalen, I.S. Manager
BJC Home Care Services – St. Louis, MO

"I have to complement your company for your responsiveness and tell you how much I appreciate that and your continued efforts on tweaking the SHP screens for ease of viewing and to compare information like clinician who performed assessment. Thank You!”
Sue Hough, RN, HCS-D, Clinical Coordinator
Berwick Hospital Center Home Health Care

SHP for Home Infusion™ Testimonials

“We’ve been able to retain existing contracts with our payers by using the data derived from SHP’s outcomes reports. We have been able to showcase patient satisfaction and our positive clinical outcomes that would otherwise have been too time consuming to manage without SHP for HI.” 
Kelley Gear, Pharmacy Director
Medical Alternatives – Millington, TN

“We have participated since January 2001.  We utilize the Strategic benchmarking and trending data as the primary outcomes measuring tool in our Performance Improvement process. The program's clear, standardized definitions and collection tools, such as surveys, have allowed us to obtain measurable, comparable data over the last two years. The staff at Strategic are consistently knowledgeable and readily available both for clinical questions and IT issues.”
Gloria Wilder, Pharm.D, Performance Improvement Coordinator,
Lucile Packard Children's Home Pharmacy/ Stanford Home Pharmacy
Palo Alto, CA

“We have used the Quality Report to show the hospital governing board in one concise statement, reductions in infection rates and how we were able to keep our patients on service. The Quality Report also featured our much reduced adverse drug reactions and hospital admission avoidance.  The board was pleased to have this information presented to them and having it validated by SHP as a third-party was well received.” 

“We also share these outcomes with our staff and when you see these outcomes in numbers aggregated over time, it means more to the staff and shows that they have done a good job.  This helps with employee satisfaction as well.”
Debbie Cain, Vice President
Cox Home Parenteral Services – Springfield, MO

“For the past three years I have been utilizing Strategic Healthcare Programs for data collection on my Home Infusion patients. I have found the company to be well organized, responsive to my needs and concerns and always striving to improve the process.”

“I use the data for both internal and external purposes. I am able to track problematic patients as well as note trends in our delivery of care. I can provide referral sources with hard data in areas such as number of visits, patient compliance, infection control issues, missed doses, etc. In this age of competition it is to my advantage to be able to provide this information as a measure of the success of my infusion program.”

“I also use this data to evaluate aspects of our PI program and note areas which need attention as well as improvement in areas under observation. One does not need to be computer 'savvy' to use their program. It is user-friendly and easily learned. I highly recommend SHP to any company or facility even considering using them.”
Marvin Siegel RN, CRNI, Director of Nursing
Town Total Health - New York, NY

“I used SHP for Home Infusion and was able to use the reports to bring in new business.  We’re changing pharmacy software right now and I can’t wait to get back to SHP."
Anthony Reed
Director, Business Development
Geisinger Health System, Danville, PA

SHP Customer Support Testimonials

“You know what we always say in support ‘people aren't calling to say everything is ok’, well I thought I would. I just have to say I could not be happier with the support I receive from Zeb. No matter what I need it is never a problem, problems are usually resolved on first contact and he always get's back to me, even when I forget. You should be very proud to have someone like him on your team.  He is an excellent spokesman for SHP and really represents your company well.”
Richard M. Corris
Community Health Systems

“I've been in this business for nearly two decades and I've seen some quality support folks. You are among the very best!”
Don Whalen
BJC Home Care Services

“Johan, Thanks for your assistance and persistence in getting our report completed. Please pass the message on to your supervisor that you went above the call of duty to help your customer. I appreciate your hard work!”
Dr Ed Schulte
Caregivers Home Health

“It’s obvious costumer support is a high priority for you guys. I love SHP! And I want to use it to its full potential so I haven't given up on the interface. I'll get it some how!
Kim Cornell
Quality Improvement
VNA Hospice of Southern Carroll County, Wolfeboro, NH 

“Thanks Zeb, you are the best support person we have with any of our vendors and yes all is well with our SHP data. Your follow-up has been great!”
Jody Martin
Concerned Care Home Health

"Thanks both of you for all your help. I really appreciate it. You all truly do live by a very high level of customer service."
Anthony Clarizio
Shands Home Care

“You and your team are the best. Thanks for listening and helping. Now I have to figure out how to use all of this helpful and timely information so we can continue to improve our patient care and outcomes!!!!”
Linda M. Pifer, R.N.
Munson Home Health

“Good morning. Thank you so much, I can always count on you and your team for quick responses. I appreciate the support.”
Jan Domin
Great Lakes Home Care & Hospice

“Thank you for all assistance these last months and I've enjoyed speaking to you and e-mailing you. You are extremely helpful at all times.”
Lynn Gurney, RN, MS
VNS of Newport and Bristol Counties

“THANK YOU SO MUCH FOR YOUR QUICK ACTION AND E-MAIL---WE APPRECIATE YPUR HELP AND YOUR SERVICE.”
Saundra Houston
Baycare

“I just want to take the time to say thank you for being so proactive and keeping us equipped with the resources we need to manage the business. I am impressed with your progressive approach and appreciate it as an organization. Thank you!”
Christine Dixon, RN
Visiting Nurse and Community Health, Inc.

“Thank you Adrian. I appreciate all of your help and your customer service is impeccable!”
Jane Pike Benton
MetroWest HomeCare & Hospice

“Thank you....you're my new best friend!!”
Meribah A. Diodati
Lifespan VNA

“I always appreciate your prompt replies. What excellent customer service!”
Jeanne Blutt, RN, BSPA
Iowa Health Home Care

“Thanks much Zeb...........you guys are always so prompt!!!!!!!”
DeAnna Pullins, HCS-D
Lakeland Homecare Management Services

“As always, you are fabulous.”
Missy Ciricillo, RPh
CCHMC Home Care Pharmacy

“You are all soooo wonderful!”
Nancy Elliott
Caresouth

“Thank you for your help. It is always a pleasure working with you.”
Sherri Corso
Auxi Health

“Thank you so much! You guys are awesome! I love SHP!”
Kim Cornell
VNA and Hospice of SCC

“THANK YOU for your great customer service & support. Yesterday, a Monday, I received notice of 6 adverse events. Due to our current company configuration at SHP, I need to print those adverse events and distribute them plus an audit tool to determine if our data entry & documentation are correct. When I printed, many came off on 2 pages - Help! I spoke more than one time to Johan who helped me come up with a dandy way to print them just as I like plus he did it with concern & class. When I called today to leave customer feedback I got him on the line once again. Not only was he gracious in receiving my comments but included the company & his fellow employees that work in his division/department.  WOW! You have got a gem working for you. I have found that no matter what I am calling/writing about you all hear and help. I just wanted to say THANKS!!”
Linda Pifer
Munson Home Health

“Thanks as always for your very prompt response.”
Bonita Reid
HCR-Manorcare

“Thanks again for the excellent support you guys have provided RVNA. Our conversion went well, SHP data sweep this morning worked and we got the result. Thank You!!!!”
Ernie Rosales
Ramona VNA

“Johan--you are FAN-TAB-U-LOUS !!!!!!!!!!!!!!!!! Thanks again for your help--as always!”
Patricia Wells, RN COS-C
CareSouth

SHP Winning Wednesday Webinars™ Testimonials

“Thank you...you are so incredibly fast for follow-thru! I look forward to the Webinar today. They’re so well organized and informative!  It was nice to see all of your pictures, to see who I'm 'talking' to.”
Elaine Kneisler, Quality Coordinator – Therapy
Aurora VNA – Milwaukee, WI

“This was an excellent Webinar, I learned a lot!”
Cynthia Courtney, Director of Nursing
Family Care Home Health – Richmond, VA

“Excellent presentation.”
Aaron Pugatch
VNS of Newport and Bristol Counties – Portsmouth, RI

“Ease of going to meetings very easy...GREAT!”
Lex Janiszewski, President/CEO
VNA Services Hamden – Hamden, CT

“Very helpful and timely information. Thanks!”
Debbie Smith
Family Home Care

“Thank you for this conference. Our accounting dept sent a rep.  Great conversation occurred after the teleconference.”
Linda Wankel, DON

“I have to comment on the Webinar yesterday. This was the most informative hour of education that I have participated in over the last two years. Last months Webinar was fantastic with new financial PPS information and really didn’t think you could top it back to back. Over the last two years we have paid several thousand dollars for educational audio seminars. SHP educational Webinars are invaluable. I would like to thank Anthony Harris for knowing what we need to survive and flourish in the home health market.”
Carol Elrod, RN, COS-C, Director of CQI
At Home Care – Richmond, VA

“This is the first time I have taken advantage of this feature. I was very impressed with the ease of the whole process. I am not very good with computers and I had no trouble accessing this seminar by myself. In addition, Zeb was very helpful and patient with all my questions. Overall good experience.”
Trisha Buttiglieri
Arcadia Services – Southfield, MI

“Please bring Lisa back as we get closer to the implementation date! She is great!”
Stan Strzyzkowski, Clinical Analysis
Elkhart General Homecare - Elkhart, IN

“Signing on early insured we had good access. Thanks for a great seminar opportunity. Lisa is always a pleasure to listen to.  Her info is sound, concise & pertinent.”
Joan Paddock
Visiting Nurse Services of the Northwest – Mountlake Terrace, WA

“Lisa Selman is an excellent speaker. I would like another seminar soon with same speaker after update with coding takes effect.”
Fredrica Brisentine, Clinical Manager
St. Joseph Hospital Home Care - Fort Wayne, IN

“The information will be very helpful, and I appreciate that we can access it again via SHP University as it was difficult to keep up with the instruction.”
Saundra Willoughby, Quality Improvement
St. John Home Homecare – Clinton Township, MI

“I enjoyed it very much – thanks!”
Jennifer Clenney
CareSouth Home Care – Dothan, AL

“Excellent speaker!  Very knowledgeable.  Covered a lot of very pertinent information in a short amount of time.”
Cindy Rodriguez
Oak Crest Home Heath – Parkville, MD

“Very interesting and helpful information.  Thank you!”
Donna Brooks
Texas Health Management Group

“Great content and easy to follow!”
Vickie Cotrell, Director of Nursing
Doctors Homecare – Camden, AR

“Thank you so much for providing this seminar for free.  It allows us smaller agencies without large budgets to get some of this information that is very important, needed and helpful.  It is much appreciated!”
Ruth Marley
Lifetime Care Home Health & Hospice

“I really love your program, the monthly educational sessions have taught me more than most conferences I have attended. By utilizing your program we have made improvements financially and in our quality data that we would not have been able to do without the help!”
Virginia Davis, Director of Clinical Services
VNA Home Care Services and Hospice ? Michigan City, IN