CAHPS Hospice scores will soon be publicly reported. CMS has suggested that CAHPS and Hospice Item Set (HIS) scores will be used in a star rating in the near future.  Now is the time for hospices to start evaluating their performance and making plans for improvement. Join Chris Attaya, VP of Business Intelligence from Strategic Healthcare Programs (SHP) and guest speaker, Danielle Pierotti, RN, PhD, CENP, VP of Quality and Performance Improvement from VNAA, as they present the latest trends in CAHPS Hospice scores, explain how to read the voice of the caregiver in the numbers, and discuss how to create action plans for immediate, moderate and long ranging performance improvement.