Join SHP if you want to make a difference to post-acute care providers and their patients

Ready for a great career move?

Here at SHP, we take pride in our ability to make a difference to post-acute healthcare providers and the patients they service. Founded in 1996 and recognized as one of the fastest-growing healthcare data analytics and benchmarking companies in the United States, we’re looking forward to expanding our team.

We value innovation, intelligence, integrity, passion, tenacity and a sense of humor. If you want to make a contribution that gets noticed and appreciated, if you have a positive and energetic attitude, and if you feel like SHP is a good fit for you, please get in touch today.

Customer Support Specialist

The Customer Support Specialist works in a team environment proactively ensuring high quality Client support and compliance with SHP practices, HIPAA and other mandatory security and privacy regulations.

The Customer Support Specialist is responsible for:

  • Providing general support, managing both phone and email inquiries to the support team 
  • Providing triage support for SHP’s customer managers and Senior customer managers
  • Providing a rapid, efficient, and friendly response to client inquiries
  • Proactively identifying and solving issues with any dissatisfied clients, resulting in a positive outcome
  • Advising and directing clients in the use of the SHP program including web-based reporting and training tools
  • Strictly adhering to HIPAA guidelines
  • Contributing to a positive, energetic environment
  • Fulfilling Client Support duties from 7:00AM – 4:00PM

Knowledge, Skills, and Abilities:

  • Excellent written and oral communication skills; ability to communicate successfully across a wide variety of communication styles
  • Very strong organizational skills. Ability to organize, manage and prioritize multiple tasks and meet specified deadlines
  • Professional and courteous telephone manner with emphasis on Client satisfaction
  • Must be comfortable with technology and able to learn quickly
  • Proficient in use of Microsoft Office programs (Word, Excel, Powerpoint, Outlook). SQL, CRM (MS Dynamics preferably), Sharepoint, MS Project, MS Visio, Adobe Photoshop experience is a plus.
  • Ability to independently troubleshoot problems and work in a fast-paced environment with minimal supervision
  • Previous experience in technology field preferred
  • Healthcare related experience a plus
  • Excellent punctuality, attendance and work ethic

Email your resume to hr@shpdata.com

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Survey Analyst

The Survey Analyst plays an integral role in the timely and accurate processing of SHP for Patient Satisfaction™ surveys.

Duties and Responsibilities include but are not limited to:

    • Performs data entry both manually and using survey scanning equipment. Data entry includes transcribing any written comments.
    • Handling the opening and sorting of mail surveys
    • Ensures HIPAA and other compliance for SHP for Patient Satisfaction™ survey processes.
    • Respond to the patient calls
    • Coordinate communication with clients with Customer Management.

Knowledge, Skills, Abilities, and Experience:

    • Attention to detail
    • Good phone skills
    • Excellent computer skills (Excel, Word, etc.)
    • Excellent English Language skills
    • Fluent Foreign Language Skills are preferred (Spanish, Chinese, Russian, Vietnamese)

Email your resume to hr@shpdata.com

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Software Engineer

SHP is looking for a creative and talented software engineer to join our growing team.

Experience

  • NET (2.0/3.0/3.5) technology including ASP.NET, VB.NET, ADO.NET, Web Services
  • Object Oriented software design and architecture experience using Microsoft best practices, design patterns, and software framework development
  • Relational database design and development in SQL Server 2008/2005/2000
  • A high level of proficiency using the Visual Studio .NET (2003/2005/2008) development platform

Other Requirements

  • More than five years of working with Microsoft .NET technologies
  • Reporting design with Microsoft Reporting Services
  • OLAP database design and development with Microsoft Analysis Services

Email your resume to hr@shpdata.com

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SHP is an equal opportunity employer and is committed to providing a work environment that is free of discrimination and unlawful harassment. The Company recruits, hires, trains, promotes, discharges, provides benefits, and undertakes other personnel actions without regard to sex, race, color, national origin, ancestry, age, sexual orientation, gender identity, marital status, veteran status, medical condition, including genetic characteristics, pregnancy, or complications of pregnancy, religion, physical or mental disability, or any other characteristic protected by statute. The discrimination precluded by this policy includes any discrimination against an individual because that individual is perceived to have any of the foregoing characteristics or is associated with a person who has or is perceived to have any of the foregoing characteristics.