Resident Satisfaction Survey
SHP is committed to launching the Resident Satisfaction Survey to support our skilled nursing customers. Designed to meet the evolving needs of SNFs and align with the vision of CMS, these surveys aim to enhance person-centered care and promote transparency in SNF satisfaction performance. Some things you can look forward to in working with us:
- Surveys administered on a monthly basis, making them easy to manage
- Comprehensive and actionable questions to help you closely monitor and improve performance (include both CoreQ and additional questions)
- Proven methodologies modeled after CMS’ CAHPS platform
- Submission to AHCA's Trend Tracker for CoreQ questions
At SHP, we understand how to turn data into a powerful part of your business strategy. Our track record of providing comprehensive surveys to post-acute providers is unlike any other in the industry.
As the largest CMS-approved survey provider, SHP has administered nearly two thirds of all HHCAHPS and half of all CAHPS surveys in the CMS database.
SHP has also had well-established data integration with every major EHR.
Percentage of Surveys in CMS System
What sets SHP apart? We believe data is most valuable when it drives actionable insights. Our survey results seamlessly integrate with our advanced analytics and reporting tools, enabling post-acute providers to gain deep insights into their performance, identify areas for improvement, and deliver superior person-centered care.
We've been helping healthcare organizations of all sizes administer surveys for more than 26 years, mastering robust quality control and our quality validation process along the way. We go to great lengths to keep our clients compliant and avoid penalties from CMS.
SHP surveyed over 3.3 million patients in 2022 across a variety of healthcare settings. Our solution is built on proven methodologies and superior implementation that ensure reliable and accurate data collection.
Your survey results tell an essential part of the story. Our reports integrate patient responses with quality metrics, giving you the ability to link surveys to specific facilities and monitor performance in real time.
With a 98% client retention rate, we know a thing or two about outstanding customer service. Working with SHP grants you one-on-one support from a dedicated strategic accounts manager to answer your questions and help you maximize our solution.