SHP solutions achieve real
results for customers

“I really love your program - the monthly educational sessions have taught me more than most conferences I have attended. By utilizing your program we have made improvements financially and in our quality data that we would not have been able to do without the help!”

“Before SHP, our hospice organization was utilizing an EMR for clinical documentation and business office functionality. Even with an EMR, we had a difficult time collecting clinical, quality and outcomes data in a meaningful and timely fashion. For example, our QAPI process consisted of collecting multiple reports and then transferring information into meaningful data for QAPI meetings. This process was time consuming and inefficient. Now we use the QAPI dashboard in SHP to guide our QAPI meetings. The dashboard can be printed, brought to QAPI and PIP teams spend their time improving patient satisfaction and outcomes, instead of data collecting. We no longer keep quality and outcomes spreadsheets and do not use our resources to manually collect information. What I like the most about SHP is the real-time clinical information on our patients. Clinical leadership and MD’s have real-time information which enables them to make timely plan of care changes that improve symptom control, improve satisfaction and enables the patient to be managed in the place they call home, which is where hospice patients prefer to be. As a COO responsible for a large palliative and hospice operation, SHP enables me to run an Enterprise report that gives me valuable information about the overall business. Key operational information including admission location, discharge location, age of patients, diagnosis and LOS by organization and individual business unit allows a quick overview into the organization. Last and most important, the customer service is the best in the business. My staff raves about the online education, quick response and the willingness of SHP to create special reports and dashboards to meet our business needs. For a COO who needs data to guide their business and is looking for ways to reduce resources that track and keep spreadsheets and use those resources for patient care, SHP is a great solution. I have implemented SHP in two organizations and can’t be without it!”

“We hold tremendous value on a near decade partnership with SHP – the product, the innovation, the people. The ability to retrieve clinical, financial, patient perception and operating data from a single source –SHP reports – has repeatedly proven to be the essential tool to effectively navigate the tumultuous health care environment ‐ current and future.”

“Our Customer Manager just gave me a copy of our latest Adverse Event Report from Medicare from the last month. This is the report that lists the 11 outcome results. We are looking amazing! We are better on all of the indicators and the same as the reference on just one. This is a tremendous improvement. The SHP reports really do work!”