Frequently asked questions about surveys mailed from SHP
Why did I receive a survey?
SHP is an independent company contracted by your care provider to accurately and impartially administer surveys to patients or caregivers. You have received a survey because records show you or a loved one received post-acute health care from a home health, hospice, infusion, or home medical equipment agency in the last few months.
What is the purpose of the survey?
Patient satisfaction surveys are a way to involve patients and families in the quality of care. Your feedback facilitates the long-term improvement of health agencies and the industries they represent.
Do I have to fill out the survey?
Your response is not required but is encouraged. The information provided will help both the agency and Medicare judge the quality of care being provided. Your responses in no way affect eligibility for care presently or in the future.
What if I have more questions?
Please feel free to call our toll-free survey assistance number at 877-626-9777 and we can help you with any questions about the purpose of the survey. Please note that we cannot administer the survey over the phone and any comments or feedback about the care must be submitted with the survey.
Customer Support is standing by Monday through Friday,
6:30AM to 4:00PM Pacific.
6500 Hollister Ave., Suite 210
Santa Barbara, CA 93117