SHP is happy to adopt the new NHIA infusion industry standards to support the data initiative for patient outcome improvement. As a result, we will be replacing our existing proprietary home infusion patient satisfaction survey with the new survey, approved and issued by NHIA, for all our current and future customers. The adoption of the NHIA survey will allow home infusion pharmacies to compare their performance to a standardized national benchmark. This will be a great benefit to home infusion pharmacies as they work with referral sources and payers, and will aid their internal organizational efforts to improve performance.

SHP's data and other studies show that hospice care reduces costs and, as evaluated by consumers, consistently provides high quality care.

Remember, interpersonal communication is determined to be the single most important contributor to patient satisfaction.