CAHPS-Hospice Satisfaction Survey Crosswalk Guide
Per CMS, the new version of the CAHPS-Hospice Satisfaction Survey and the updated quality measure composites go into effect starting with the April 2025, sample month.
With alterations made to the new CAHPS Hospice Survey and the composite quality measures, SHP is pleased to provide hospice agencies with a complete side-by-side comparison of the CAHPS Hospice surveys. Items that have been added, removed and changed are indicated with color coding.
We recommend printing copies for your staff to aid in the transition to the new CAHPS Survey.
This guide is an excellent reference for anyone who works with CAHPS and will improve comprehension of survey questions, help identify areas addressed, and derive quality improvement plans to increase your scores.
Summary of questions that will be introduced and removed in the new CAHPS Survey include:
- Questions Added:
- Did the hospice team provide care that respected your family member's wishes?
- Did the hospice team make an effort to listen to the things that mattered most to you or your family member?
- Hospice teams may teach you how to care for family members who need pain medicine, have trouble breathing, are restless or agitated, or have other care needs. Did the hospice team teach you how to care for your family member?
- How often was your family member treated unfairly by the hospice team because of their race or ethnicity?
- Questions Removed:
- While your family member was in hospice care, how often did anyone from the hospice team give you confusing or contradictory information about your family member's condition or care?
- While your family member was in hospice care, did he or she receive any pain medicine?
- Side effects of pain medicine include things like sleepiness. Did any member of the hospice team discuss side effects of pain medicine with you or your family member?
- Did the hospice team give you the training you needed about what side effects to watch for from pain medicine?
- Did the hospice team give you the training you needed about if and when to give more pain medicine to your family member?
- Did the hospice team give you the training you needed about how to help your family member if he or she had trouble breathing?
- While your family member was in hospice care, did he or she ever become restless or agitated?
- Did the hospice team give you the training you needed about what to do if your family member became restless or agitated?
- Moving your family member includes things like helping him or her turn over in bed, or get in and out of bed or a wheelchair. Did the hospice team give you the training you needed about how to safely move your family member?
- Some people receive hospice care while they are living in a nursing home. Did your family member receive care from this hospice while he or she was living in a nursing home?
- While your family member was in hospice care, how often did the nursing home staff and hospice team work well together to care for your family member?
- While your family member was in hospice care, how often was the information you were given about your family member by the nursing home staff different from the information you were given by the hospice team?